BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Well less than it's going to cost us to haul these consoles to the landfill. I offer: they issue a credit equal to their last shred takes the guy 15 minutes to pick up our shred.they would be out 15 minutes of staff time.no extra mileage because they were in town anyways. The second the contract is cancelled they drop all services, including picking up their boxes in a timely manner. Shred-it will go out of their way to drop off a box that will generate revenue. To say they have made several offers is simply untrue. I'd be interested in the several offers they have offered because the other offer was to do nothing.repeatedly over and over.nothing. Sitting on these consoles for two months is unreasonable. Each one of these remittances were included with payment. The payment should have been applied to these 10 invoices. We are a school district & have multiple accounts. Here it is:The entire payment was applied to one account ***************************** entered it created an invoice number for it which is the same as the check number *****. I am copying and pasting a email I have sent multiple times to them that describes the situation, latest Case # ********. In spite of contacting them, we are receiving multiple emails & calls daily threatening to send us to collections for something that has already been paid. Each time I am told that it is in process & they are working hard to get it corrected & it takes time. I have called numerous times, sent multiple emails, & tried contacting our rep(I get no response) to get this corrected. They did not apply the payment to the accounts & instead made a new invoice(with the check # submitted) & applied the whole payment to 1 acct. I submitted a payment with the remittance stubs for 10 accounts & it was received and cashed 12-21-22. I received the bill which they have taken the money for. It was my understanding it would not be charged, and that I would receive a bill. They took my payment automatically on 4-28-2023 from a prior payment source that they said I had to submit before they could do the service. I asked for a copy of the contract which I have yet to receive.
I don't see how this is possible as they had no total to make these calculations. I then received this email stating " We would like to inform you that we check your contract for purge service, on the contract the tax and surcharges are included, and your credit request for tax and surcharges on invoices number ********** has been denied. Please note that new invoices will have been sent in a separate email communication, or may also be retrieved by logging onto our online customer portal at ****************************. They said, "We are pleased to let you know that your request, reference ********, for a credit or new invoice has been completed. I then signed and returned the form.I later received a bill dated 4-18-23 for a total of $682.74. After seeing his email and confirming with him that I only had one pallet, I said, "So this visit will be a total charge of $480?" ****** confirmed, "If you only have one pallet, yes, the service fee is $480 which includes the first pallet. He told me that they could not give a total until after they provided the service because there could be additional pallets, but he sent me back the bill portion of the docu-sign and circled the amount in red. I asked the representative I was working with, ***********************, what the total was that I was signing for. When I received their docu-sign document on March 8, 2023, I questioned it because it had no total. In March, I was ready to have the job done.
In February of 22, I contacted this company to shred one pallet of documents.
0 kommentar(er)
